What is "People First. Performance Now?"

According to our beloved Prime Minister Datuk Seri Najib Tun Razak statement in TheStar during his sworn in on 3 April 2009 that "Government is coming out with new approaches for new times – a government that places a priority on performance, because the people must come first." Then I asked myself do I feel that the administration of the government body walk the talk of PM's vow?

In today world, the consumer especially from the younger generation emphasise on customer service because we feel that no matter how good your products or your food are, if your service are bad, then I rather not buy/consume it . I have encountered few times of bad customer service before that I swore myself that I will never buy/consume their products NO MATTER how attractive. Because I feel a good brand and product take into account of consumer's feeling . And if I walk away feeling bad now, the possibility of not going back in the future is almost impossible. Simply because I have bad impression and I have plenty other brands to go for !!! And I believe " If you treasure us we treasure you back!" concept .

But today what I am saying is about government agency such as post office ??? Do we have a choice other than expensive courier company ? And they are monopolising the market ! Why are those civil servants still in their dreams aren't them not listening to the PM's vow???

Walk the Talk !!!!

Anyway relating back to today's incident ..

Sasa and I went to Ampang Park's post office today , wanted to buy 100 pcs of 40 cents stamps for office use , to our horror.... there are so many people in the post office...so she proceeded to take the number for the machine.

However there is a notice pasted on the wall that for purchase of stamps , we do not need to take the number to queue . And we clarify with one of the officer and was told that we just stand by those 2 counters and slip in the money to buy... while officers is serving someone else. Means asked us cut queue !!!!!!!!!!!!!!

Unfortunately only Counter 3&4 are open despite the whole place is almost packed!

So when we went to stand near the counter asked instructed by the officer and slip money to the officer asking to buy 100 stamps, then she said in a rude manner that "Cannot go take number, only can buy RM10 stamps only".

"And the male officers said there la go there, not here.."

What double standard is it? And guess what people are watching we feel so embarrass !!!!

So we proceeded to the take the queue slip... and still got 35 persons ahead!!! and 2 counters!!Even each transaction for 1 person is 5 mins , we still have 1 hour to wait !!!

Then we give up la... just walked away!

Note : Look at the time differences between the queue slip and my watch !!!!!!!!!

Not so easy, I saw they place in the counter customer feedback form, quickly grab it wanted to let out my grouses.... but there is NO PEN to be seen!!! Pinjam pen some more!!

p/s: My writing follows my mood. Therefore when I am angry or piss off, you see the writing on top the picture.. just crap nia.. hahahaha... but I hope they take serious concern !!!

I want to see "People First. Performance Now?" Civil servant salaries are being paid by tax payer money and we are the boss , how come this little napoleon acting like he is the boss ?

Review/Comments on RMK'S Workshop!

Went for the RMK' workshop which we paid RM150 for it and it was conducted in The Apartment restaurant, KLCC . Here are some of the pictures, review and comments to share .

Leave your comments here too and tell me what you observed and felt!!!

The set that is being placed on our table and to be shared by 4 persons!!! Some of the products there is only a few and the Beauty consultant is holding it and distributing it ! Waste of time !

*Note the dirty brush that we havent even start to use* And 2 tables sharing tissues and cotton pad , which I have to keep Sasa for more !!!!*

Candy , Legendary Lilian and Candy's friend Marina!

Make-up Remover which they didnt tell us not to used on lips. and Vonvon one of the victim


Creamy eyeshadow * Not so nice*

Shimmering eyeshadow which suppose to be put on after the creamy eyeshadow

*Nice to see but not so nice to use*

Look at the sitting arrangement for 30-35 participants.

*No space for beauty consultant to the people sitting in the middle row*

BEFORE PIC

Without any skin care and make-up *see the eyes bag and lack of clarity face*

Note : Must do more mask and sleep more!!!



Applying Skintuner Moist , which acts as tuner and moisturiser,

Applying the Skintuner Moist, moisturise but sticky!!! * But the Beauty consultant standing beside me who is demo-ing keep said see its not sticky and feeling fresh* -_-

After applying skin-care * Can see a bit radiant in the face?* Still feeling sticky* yucks

Opss... not forgetting the Skin Protector SPH 31

Note : Its great hear that all RMK skin care such as skin protector with SPH 31 and comestic such as liquid foundation except for cream foundation can be applied to our eyes area because it is water based *which means my eyes area are well-protected from UV rays*

Pencil concelar

*Only 1 concelar for 4 persons to share, not time efficient we keep waiting and waiting !*

With concealer

* Dark eyes bag still can be seen , but not so obvious already*

Close up

*ignore the pimples, i m still in my teenage years ma..keke*



Liquid foundation No 02

* The workshop only provide No 01 and ONLY UPON ENQUIRY THEY TAKE OUT THE NO2* and SA will be taking the only No 2 foundation walk around rather than putting in on the table for the particapant to apply themselves



See any differences ?

I put so much only to get this result, I still prefer my Paul and Joe liquid foundation

The eye makeup which the cream eyeshadow and shimmer took me longest time to use it, the colours not as good/obvious as M.A.C . Initially use the silver cream eyeshadow but its not showing !!!!

Sasa and me

After the picture

Bought the Brightening set at RM190 which includes Fruit Skintuner, Skin Brightener Lotion and Face Skin Protector with SPH 31 together with a pouch. (using RM100 cash voucher from the workshop)

The workshop door gift is Cream Makeup Base and some samples and got extra samples from generous Lilian upon purchasing!


Comments:

Overall rating of the workshop : 3/10

Value of RM150 workshop :5/10

Bright side :
Get to play with the makeup, meet with our fellow blogger and buy the promotion set at great value!!!

Dark side :
1) Bad management, i.e only 1 set of skincare/comestic for 4 persons to share which and the brush is old and dirty Dirty is something I cannot tolerate at all!! Even the eyeliner tip keep cracking when I was using it!!!

2) Goodies bag is so so only !!! the last time I attended the Pavillion RMK workshop for free been given some travel size items as well!

Location The Apartment Restaurant KLCC: 6/10

Bright side:
Its a private venue which air-conditioned at the 1st floor of the restaurant , the natural lightning there is very suitable for beauty workshop because its conducted near the window
2) Easily access by public transport

Dark Side
1) The Speaker is heavily pregnant should not even be doing the demo, cause her voice so soft and like no energy!

2) The whole area of the 1st floor of restaurant is big and we only used 1 side of the venue, yet no MIC was being used despite there is 30-35 of them, which end up the we can only hear each of us talking !

3)Arrangement of tables need to be improved as people keep said excuse me while walking behind me , cos the space between 2 rows very narrow!

4) Preferred the classroom arrangement like the one RMK workshop I attended for FREE in Pavillion 1-2 months ago!!!!!! Cause we cant see what the beauty consultant doing because she is standing beside us rather than infront of us for those sitting infront!

Food = -10/10
Was served super duper hard nuggets, some over-fried wedges, and lauzy sandwich and some cakes at the size of my fingers!!

The worst food ever being served for a workshop despite paying for the workshop (even the RMK management agreed that food was bad!!!!) MUCH worst than mamak or tepi jalan food, and Definately we deserve at least proper sandwich or fried noodle or PASTA!!!!! bad name for Luxasia and The Apartment for serving this kind of food !!!!!


Knowledge and service of ALL Beauty Consultant = 4/10

Bright side :
Only Lilian and 1-2 girls are helpful.. still those young SA product knowledge very bad and I asked them simple question also hesistate. Lucky Lilian there to assist us!

Dark Side:

1) Not enough Beauty Consultant to assist each table consists of 4 participants as the one doing demo-ing not clear and did not wait us to finish the previous step before proceeding * We are slow also because 4 of us need to share the only product and sometimes being borrowed and taken to another table !!!!!*

2)There is unfriendly Beauty consultant who dont even care when we asked question and dont even come to help when noticed we needed help !!! And some not even smilling , face like black2 , we feel very uncomfortable for the whole session!!!!

3)Did not gain and knowledge on their star products and other products because of the whole arrangement and time keep wasted and end up they are rushing to finish the workshop !!! What a waste for Luxasia not to fully utilise this workshop to get the participant's attention on it and make them loyal customer !

Door gift and products purchased - 2/10

Bright side :
Creamy make-up base as door gift worth Rm120 and Makeover voucher and some sachets small samples to try

Dark side:
2007 manufacture products as door gift? Normally cosmetic has 3 years shelves life and like that the door gift and other samples must be finished before next year!



Suggestions & Improvements: Read the above !!!!!

Quote of the day : If you treasure us we treasure you back!

p/s: Special thanks to Miu for co-ordinating this and not even paid for this and unfortunately Luxasia did not even record special thanks to her during the workshop when all the participants are Miu's loyal readers and came here because of her. And if not Miu I dont think would want to attend such an expensive workshop and being treated like that , feeling so unhappy till nowwwwww! However we dont blame Miu for the not so great workshop but the management.

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Exclusion clause : All below pictures, review and comments are of my personal opinion observed from the workshop and do not mean to defame anyone or whoever are concerned. I do not hold malice against any product/person and only meant for personal sharing of experience to my fellow readers.

ON A HAPPY NOTE : FREEBIES OF THE DAY

Shishedo Skin test and Estee Lauder free makeover with samples !

Last Monday I went to KLCC's Isetan to get the SK-II miracle water sample but was disappointed when was told in an unfriendly manner by the SA that it is not available anymore, when I proceeded to ask her question she got irritated..She must be thinking I cant afford to buy is it ? Problem is haven't even try how to buy ?

Anyway with my bad mood I went to Shishedo to get my skin test. Fortunately the SA here is friendly.. make my feeling better! But minutes later when the skin test result is out,
I feel UPSET!!!! U see why... in the pictures below.

Cleaning my face with cleansing lotion to remove the make-up and the dirt and then wait for 10 mins for it to be ready to scan. While waiting SA asked me several questions pertaining to my skin.

The screen which will show the truth !

The magic scanner !

My skin's cells ... apparently the more triangle2x u have the healthier skin u have ! As you can see, mine not so healthy ...

Then test the T-zone area....

Instead of the magic scanner she needs to use it to absorb the OIL first before scanning it...

See : My nose area... I think all meletup when see the pretty SA

Some of the result : I am so upset that my turnover is at critical area, I MUST DO MORE MASK AND DO MORE MASSAGING !! Then lead to the question , Should i go for salon for facial treatment ? Shishedo SA told me for 1st timer, they doing 50% promotion for facial wash , after discount RM70 for 1.5hour if not mistaken.




Few months back when I checked from here, I have ideal hydration level, but since I stop using Clinique mosturizer ... this is the result of it... Lucky I bought 2 bottles of the Clinique Dramatically Different Mosturizing Lotion, hope it will improve within time !



Overall result : Very ideal resillent (was told as a result of daily sun protection cream!), but my turnover level,hydration level are in critical stage... sob sob, I need more mask, massage and sleep !

She said this is a must to maintain my resillent , currently I am using Clinique 1 , according to the result, its working ! I am going to try this and see how...

The SA let me try their mosturising range.. , very nice smell and not sticky at all and feel very smooth...

This range is brightening range, and can help my clarity level too, moisturizer which comes together with SPH and whitening effect !

The samples includes cleansing foam, 2 bottles of lotion(toner), Day cream with SPF and night cream!! And Estee Lauder's newly launch perfume-Sensous... very nice!!!

The SA very generous and her service really good .. very patience in explaining unlike the one in Mid Valley's Metrojaya. Actually I been there wanted to do skintest and get the samples but the SA just lazily sit around and then when I asked her for sample she just give sachets without explaining and doing skin test on me !!! How she knows what skin condition I have ! So I refuse to take when to KLCC Isetan branch which give me better service .
Those still has the voucher are recommended to visit this branch!

SA in KLCC Isetan shows me the how much of lotion, cream and etc we need to use... which usually i simply estimate.. haha

Then happy me with lots of samples went to Estee Lauder's makeover for the 1st 50 Isetan member who called KLCC branch and oh yes, they also give me the new perfume Sensous miniature as shown above!

Their new range of makeup colours !

Since I am wearing green, then I asked for Romantic and Sensuous style since I am going for a movie with my boy!

Only managed to take picture after watching the silly movie Land of Lost * Lucky its free lol*

The makeover dont seems obivious here..but I really feel pretty after makeover.. So I think you girls can try to call Estee Lauder's KLCC branch at 03-2382 0600 to see if the promo still available. Promotion till 6 August 2009.